Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the SnapCoat CRM platform, mobile application, and related services (collectively, the "Service") operated by SnapCoat LLC ("Company", "we", "us", or "our").
Effective Date: January 1, 2026
Last Updated: January 1, 2026
Words with initial capital letters have meanings defined under these conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users, and others who access or use the Service.
By accessing or using the Service, You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions, You may not access the Service.
You represent that you are over the age of 18 and have the legal capacity to enter into binding contracts. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes our policies and procedures on the collection, use, and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
You may not use the Service if You are, or become during the term of Your subscription:
You agree to immediately notify the Company if Your employment status, business activities, or affiliations change in a way that would cause You to fall within any of the categories listed above.
You shall not, directly or indirectly:
By using the Service, You represent and warrant that You are not currently engaged in developing a Competing Product and have no current plans to do so. You agree to disclose to the Company within five (5) business days if You or any entity with which You are affiliated begins development of a Competing Product.
If the Company determines, in its sole discretion, that You have violated any provision of this section, the Company may:
You acknowledge that a breach of this section would cause irreparable harm to the Company for which monetary damages would be inadequate, and You consent to the Company seeking injunctive relief without the necessity of posting bond.
The Service and its original content (excluding Content provided by You or other users), features, functionality, user interface designs, workflows, algorithms, and underlying technology are and will remain the exclusive property of the Company and its licensors. The Service is protected by copyright, trademark, trade secret, and other laws of both the Country and foreign countries. Our trademarks, service marks, trade dress, logos, and product names may not be used in connection with any product or service without the prior written consent of the Company.
You acknowledge that through Your use of the Service, You may have access to Confidential Information. You agree to:
These confidentiality obligations shall survive termination of Your Account and these Terms for a period of five (5) years.
You acknowledge that the Service contains trade secrets of the Company, including but not limited to the specific implementation of automated follow-up sequences, AI-powered sales assistance, proposal generation algorithms, lead scoring algorithms, job costing calculations, production rate calculations, and communication optimization techniques. You agree not to misappropriate any trade secrets contained in or revealed through the Service.
You assign all rights, title, and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify, and exploit such Feedback without restriction.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:
You retain ownership of any data You input into the Service ("Your Data"). You grant the Company a non-exclusive, worldwide, royalty-free license to use, process, and store Your Data solely for the purpose of providing the Service to You.
You are solely responsible for the accuracy, quality, and legality of Your Data and the means by which You acquired it. You represent and warrant that You have all necessary rights and consents to input Your Data into the Service.
When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.
You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password. You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization.
The Service or some parts of the Service are available only with a paid Subscription. You will be billed in advance on a recurring and periodic basis (such as monthly or annually), depending on the type of Subscription plan you select when purchasing the Subscription. At the end of each period, Your Subscription will automatically renew under the exact same conditions unless You cancel it or the Company cancels it.
You may cancel Your Subscription renewal either through Your Account settings page or by contacting the Company. You will not receive a refund for the fees You already paid for Your current Subscription period and You will be able to access the Service until the end of Your current Subscription period.
You shall provide the Company with accurate and complete billing information including full name, address, state, zip code, telephone number, and valid payment method information. By providing Your payment information, You authorize the Company to charge Your payment method for all fees associated with Your Subscription.
Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period. The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective. Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.
EXCEPT WHEN REQUIRED BY LAW, PAID SUBSCRIPTION FEES ARE NON-REFUNDABLE.
You represent and warrant that all payment information provided is accurate and that You are authorized to use the payment method. The Company reserves the right to verify payment information and may refuse or cancel subscriptions if fraud is suspected. Fraudulent use of payment methods will result in immediate account termination and may be reported to law enforcement authorities.
The Company may, at its sole discretion, offer a Subscription with a Free Trial for a limited period of time. You may be required to enter Your billing information in order to sign up for the Free Trial. If You do enter Your billing information when signing up for a Free Trial, You will not be charged by the Company until the Free Trial has expired. On the last day of the Free Trial period, unless You canceled Your Subscription, You will be automatically charged the applicable Subscription fees for the type of Subscription You have selected. At any time and without notice, the Company reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.
If the Company provides access to an application programming interface (API) or third-party integrations, such access is subject to these Terms and any additional API-specific terms provided by the Company.
You agree not to:
The Company reserves the right to revoke API access at any time, with or without cause, and without liability.
Upon termination of Your Account for any reason, the Company will retain Your Data for a period of thirty (30) days, after which it may be permanently deleted. During this retention period, You may request an export of Your Data by contacting legal@snapcoatcrm.com.
After the thirty (30) day retention period, the Company shall have no obligation to maintain or provide any of Your Data, and may delete all Your Data in its systems or otherwise in its possession or control.
You are solely responsible for exporting any data You wish to retain prior to the termination of Your Account.
The Company strives to maintain high availability of the Service but does not guarantee uninterrupted access. The Service may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. You acknowledge and agree that:
Unless otherwise specified in a separate written agreement, the Company makes no service level commitments regarding uptime, response time, or performance metrics. The Service is provided on an "as available" basis.
You acknowledge that the Service is a tool to assist with Your business operations and is not a guarantee of business success. You expressly waive any claims against the Company for lost revenue, lost profits, lost business opportunities, or other consequential damages arising from:
We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if:
If You wish to terminate Your Account, You may simply discontinue using the Service and cancel Your Subscription through Your Account settings.
Upon termination:
You agree to defend, indemnify, and hold harmless the Company, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
This indemnification obligation shall survive termination of these Terms and Your use of the Service.
NOTWITHSTANDING ANY DAMAGES THAT YOU MIGHT INCUR, THE ENTIRE LIABILITY OF THE COMPANY AND ANY OF ITS SUPPLIERS UNDER ANY PROVISION OF THESE TERMS AND YOUR EXCLUSIVE REMEDY FOR ALL OF THE FOREGOING SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU THROUGH THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR 100 USD IF YOU HAVEN'T PURCHASED ANYTHING THROUGH THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF DATA OR OTHER INFORMATION, FOR BUSINESS INTERRUPTION, FOR PERSONAL INJURY, LOSS OF PRIVACY ARISING OUT OF OR IN ANY WAY RELATED TO THE USE OF OR INABILITY TO USE THE SERVICE, THIRD-PARTY SOFTWARE AND/OR THIRD-PARTY HARDWARE USED WITH THE SERVICE, OR OTHERWISE IN CONNECTION WITH ANY PROVISION OF THESE TERMS), EVEN IF THE COMPANY OR ANY SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.
The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice.
Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the Company's providers makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
The Company shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the Company's reasonable control, including but not limited to: acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages of transportation, fuel, energy, labor, or materials, failure of third-party service providers, internet service interruptions, or cyberattacks.
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company at legal@snapcoatcrm.com. The parties agree to negotiate in good faith to resolve any dispute for a period of at least thirty (30) days before initiating any formal dispute resolution proceedings.
Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or validity thereof, that cannot be resolved through informal negotiation shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules.
The arbitration shall be conducted in St. Lucie County, Florida, United States. The arbitration shall be conducted by a single arbitrator selected in accordance with AAA rules. The arbitrator shall have the authority to award any remedy or relief that a court could order or grant, including specific performance of any obligation, issuance of an injunction, or the imposition of sanctions for abuse or frustration of the arbitration process.
The arbitrator's decision shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You expressly waive any right to participate in a class action lawsuit or class-wide arbitration against the Company.
If for any reason a claim proceeds in court rather than in arbitration, You and the Company each waive any right to a jury trial.
Notwithstanding the foregoing, the Company may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights, Confidential Information, or to enforce the Prohibited Uses and Competitive Restrictions provisions of these Terms, without being required to first engage in informal dispute resolution or arbitration.
Any cause of action or claim You may have arising out of or relating to these Terms or the Service must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action or claim is permanently barred.
The laws of the State of Florida, United States, excluding its conflicts of law rules, shall govern these Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
You agree that any legal action or proceeding arising out of or relating to these Terms or Your use of the Service shall be brought exclusively in the state or federal courts located in St. Lucie County, Florida, United States. You hereby consent to the personal jurisdiction and venue in such courts and waive any objection based on inconvenient forum.
If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which You are resident.
If You are a U.S. federal government end user, our Service is a "Commercial Item" as that term is defined at 48 C.F.R. §2.101.
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company. The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
These Terms, together with the Privacy Policy and any other legal notices or policies published by the Company on the Service, constitute the entire agreement between You and the Company concerning the Service and supersede all prior or contemporaneous communications, proposals, and agreements, whether electronic, oral, or written, between You and the Company with respect to the Service.
These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
If you have any questions about these Terms and Conditions, You can contact us:
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