Privacy Policy | SnapCoat CRM

Your Privacy Matters

SnapCoat CRM ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Effective Date: May 28, 2025
Last Updated: May 28, 2025

Information We Collect

Personal Information

• Account information (username, email address, company details)
• Contact information (name, phone number, business address)
• Profile information and preferences
• Customer and lead information you enter into the system

Business Data

• Customer proposals and project details
• Pricing information and estimates
• Communication logs and notes
• Digital signatures and documents
• Payment and billing information

Technical Information

• Device information (device type, operating system)
• Usage data and app analytics
• Log files and error reports
• IP address and general location data

How We Use Your Information

• Service Provision: To provide, maintain, and improve our CRM services
• Account Management: To create and manage your account and user profile
• Communication: To send you important updates, notifications, and support messages
• Business Operations: To process transactions, generate proposals, and manage customer relationships
• Analytics: To analyze usage patterns and improve app functionality
• Security: To protect against fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws and regulations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With trusted third-party services that help us operate our app (payment processors, email services, cloud hosting)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety and Security: To protect the rights, property, or safety of our users or others

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• SSL/TLS encryption for data transmission
• Secure database storage with encryption at rest
• Regular security audits and updates
• Access controls and authentication systems
• Employee training on data protection practices

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Account Deletion: Delete your account and associated data

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We may retain certain information for longer periods as required by law or for legitimate business purposes.

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@snapcoatcrm.com

Phone: 772-222-3227

Mailing Address:
SnapCoat CRM Privacy Team
2301 SE Gowin Drive
Port Saint Lucie, FL 34952

Apple App Store Compliance

This privacy policy complies with Apple App Store requirements for app submission. We are committed to transparency in our data collection and usage practices as required by Apple's App Store Review Guidelines.